PANORAMA TOWING SERVICE & TRUCK REPAIR

Super professional and helpful. No one likes to break down when on vacation and they came to the rescue right away! Recommend.

Would give a 0 star review if I could.... my keys got locked in my trunk at Snow Summit bike park. I reached out to Audi Roadside Assistance who sent these guys. The guy used two air bags and a Jimmy for about 5-10min and had maybe 1-2 tries where he actually got in the door handle, but never pulled it far enough. I told him he had not pulled it far enough to which he tells me I’m wrong and Audi’s are unable to be unlocked this way....

I call a locksmith (Bear Valley Lock and Key) whom comes out uses and 1 airbag and Jimmy within 1-2min my car is open and I am on my way... Panorama still charged me the $75 for their “services”.

My vehicle was stuck in the snow and the only tow company available at the time we needed was Panorama Tow. Andrea (employee) told me they would have a driver out there to tow it out of the street. The driver arrived and said he “couldn’t see well” and didn’t feel comfortable doing it. He said he would go back first thing the following morning to tow it. He went back the next day and gave an excuse that he couldn’t tow it due to the “tint” on the window being too dark. As an officer, I work one on one with tow companies on a daily basis and the tint on windows has had nothing to do with towing a vehicle. Panorama charged my account $350 without providing the service. Then I called the office numerous times and was given several different answers. Kelly (employee) stated she was the manager and that they would provide the full refund and that I needed to call back to speak with Andrea for her to process it. When I called back as advised, Blanca (employee) then told me they would not provide me a refund and that Kelly was not authorized to provide me that information. When I asked how to resolve the situation, Blanca was extremely rude and short with me in her answers and then hung up on me. End result, my AAA ended up saving the day and towing the vehicle. Even their driver was familiar with Panorama Tow. Apparently, they are notorious for ripping people off the way I was. They also aren’t trusted or reliable (according to sources) to have contracts with the sheriffs department or CHP. Please save yourself the headache and $350 and DO NOT use this tow company that charges you without providing service. FRAUD

Super professional and helpful. No one likes to break down when on vacation and they came to the rescue right away! Recommend.

I call a locksmith (Bear Valley Lock and Key) whom comes out uses and 1 airbag and Jimmy within 1-2min my car is open and I am on my way... Panorama still charged me the $75 for their “services”.