Not a great experience with the service department.
Set an appointment to have my tractor picked up 2 weeks in advance. The canopy had broken away from the machine and one of the large tires was leaking (likely from a rock between the rubber and the rim). Asked that they also do an oil change while it was there.
2 weeks later they picked up the machine as scheduled. 15 days later I called for a status update. I was told they take 10 -14 days to look at a machine and mine would be looked at soon. I thought this was odd since I had set my appointment 2 weeks early.
A week later I got a call that they can't fix the canopy. I asked why the service department didn't tell me that in the first place since that was the main concern. Also asked where I could get it fixed and they told me to find a welder; they had no suggestions. They also said they would need 6 hours to investigate the front differential. I said I only wanted the tire re-set.
A couple days later I received a call that they had to order an oil filter and air filter and it should be in soon. I again wondered why they hadn't ordered that when I set my appointment, or at least when the machine arrived. Fast forward a week and the oil and air filter that they said would be there in a day still hadn't arrived.
Throughout this process I had left 4 messages for the service department. None of my calls were returned. I was later told to talk to a manager. Left a message for him and waited 2 days for a call back. Filter still not there. They re-mounted the tire and delivered my tractor back to my place. So I spent over $500 for them to remove a tire and take it to Les Schwab.
I'd avoid using Pape'.
