The coffee is on my go-to list since it's close to where I live.
I like the vibes and decorations, and you see more people who are in entertainment, producer, and writers at the coffee shop.
However, customer service was terrible, 4/10. The staff (video) who brought the food out was insulting and gave clients a look, and slammed the dish on the table. I asked where I could get the sauce, and she did not even want to turn around; she did not answer and pointed at the other area with a nasty attitude. LOL, this is the first time I encountered this lousy service at the coffee shop in L.A.
I came here in a great mood as a first-timer and was shocked to be treated that way. I thought she only did that to me, but she snapped at other clients too. Management, you need to train your staff in customer service, please. People would appreciate the friendly and kind attitude in this busy city.
Do not show up if you can't bring your best selves to work. It's a coffee shop where people come to enjoy their work and day—lousy impression.
If the foods and coffee are excellent, I can consider returning to make it up for the services. But, unfortunately, it did not deliver the standards for both.