They get 5 stars for being inconsiderate and unempathetic business owners. Their pastries are overly sweet, lack flavor, and are overloaded with sugar. I used to visit with my husband, eager to support the new Paris Baguette in Brentwood, hoping for the same great service as their San Jose location. However, the pastries here look stale, and the service is terrible. I don't blame the employees; it's clearly a management issue.
The safety standards are also poor—I injured my finger and ruined my nail due to a lack of safety locks on their drawers(posted video on yelp - https://yelp.to/dVMYOEhcQ9). I’m so sad to find out that my nails are forever ruined. My husband tried to reach out to management but was completely ignored (I attached his review; this is how they treat their customers—no response, not even an apology!). Horrible food, terrible service, and unsafe conditions! I do not recommend this location to anyone, especially considering their unsafe and unhealthy practices.
I recently discovered another place called Dore’s Cafe if you are looking for high-quality pastries. Their strawberry cream cake and Napoleon pastries are a thousand times better than those here, with just the right amount of sweetness. I'm still exploring more of their offerings, but they are already proving to be a much better choice.
