My parents gave me an old computer they didn't remember the password for. I called to see if these guys would unlock and clean install Windows for me. They gave me their prices, which were very fair, but Robert wanted to be sure the computer would even support Windows 11. It turned out to be too old, and not worth investing any more into. He saved me money and the hassle of bringing it into the shop by waiting patiently on the phone while I tinkered around in the bios for the info he needed. I hope to support their shop in the near future when I go to get a tower that isn't a dinosaur lol