PDQ Import Repair

We brought our car into the shop to diagnose why our car had lost its power. The staff diagnosed and we were told the spark plug and wiring would need replaced and that our clutch would need replaced soon. However, we were assured the spark plug issue was the primary reason for the car issue. Upon picking up the car, I drove it 1/4 block and it was obvious the issue was not fixed. I immediately returned to the shop and was informed they had test drove the car and it was good to go. They seem completely surprised the car wasn’t fixed. It was 5 pm so I left the key and called back the following workday at which time they changed their story and told us they didn’t know why we only fixed the spark plug issue because the clutch needed replaced. Are you serious? I’m sympathetic to additional work to fix a car when the first repair didn’t fix the issue-old car fixes are sometimes a process. However, I’m completely not ok with a lack of communication. Had they called after fixing the wiring and let us know the car still didn’t have power and the clutch actually needed to be replaced for the car to run, I’d be fine. Or even when I picked it up, letting me know the car wasn’t going to actually run. However they chose to do neither of those things, rather, when I called them out on the lack of communication, they simply responded by letting me know it was my fault for not understanding the problem and they “Did the work they were authorized to do.” I do not recommend using this shop.

Gabe helped me by installing my aftermarket suspension and got it dialed in for me and came in way under the expected price. 10/10

Drop my car off Labor Day weekend hoping to get the car repaired. Was told he would get back to me. No call. I call a week after dropping the car and was told the problem is a bad wheel speed sensor. He was trying to figure out a way to repair the car not spend tons of money. Said he would get back to me. Called a week later he had just gotten off the phone with the company trying to get a part. 2 weeks later I called again he had just gotten off the phone again the parts are in route and he doesn't know where the parts are. More than 5 weeks later my car's not repaired I can't wait any longer. If they didn't want to do the work, they should've just said so. I do NOT recommend this company.

Gabe helped me by installing my aftermarket suspension and got it dialed in for me and came in way under the expected price. 10/10