No understanding. Had to cancel membership due to medical. Problems WITH letter from my doctor, could not use the equipment. They still made me give 30 day notice and pay the monthly fee. I guess if you break your leg, you still have to pay. Was told there are no exceptions in regard to 30 day notice. You don't have a choice . Would not recommend this facility, other exercising facilities do not have this kind of policy. Very dissatisfied.
In your response you said you let me out of my contract early , however I explained to Hydee when I signed up that I might have to cancel out and she said that I would need a letter from my doctor which I supplied to John at the front desk on the first day of the month, and you were billing my card on the 5th day of the month therefore you had my doctor's letter 5 days before my billing date . So it would seem that you billed me 5 days after you received the notice from my medical doctor not before you received it. Honesty helps
Fantastic gym!!! The staff at Peak PF is what stands out to me! Such a pleasure... from the smiles at the front desk, energetic helpful management, group fitness is full of passion and the trainers are brilliant and so helpful!