Joan Bravermana month agoFrom
We were extremely pleased with our experience in receiving eye care service at Pearle Vision of Roslyn. Each step in the process was handled expertly by a staff that emphasizes customer service. When we arrived we were greeted warmly and professionally at the desk. Our eyes were examined by Dr. Stacy Kosik at Pearle, who was friendly, conscientious and thorough. Then came the only difficult part of the experience: having to choose from their wide variety of attractive frames. That was made easier by the help we received from Bessie, whose good taste and judgment helped us make our decision. Grace then helped to make sure that a complex billing situation was handled correctly. (In a subsequent visit, we really appreciated and benefited from Grace’s warmth, knowledge and genuine desire to ensure that we had the most satisfactory experience with the purchase of our glasses.) Before picking up our new glasses, we were helped on the phone with a question by Ming, who was very nice and cooperative as he answered us. After we picked up our glasses, we called Pearle with an issue, and Veronica and the owner, Wayne Kelly, couldn’t be nicer and more accommodating. Wayne offered to get us a new replacement pair of glasses to make sure we were satisfied—no questions asked. When we returned to pick up our replacement glasses, Wayne attended to us immediately, and was kind, respectful and charming in making sure we were satisfied, and we were. We highly recommend Pearle Vision of Roslyn.
Irene Saundersa month agoFrom
I have been a customer at Pearle Vision in Roslyn, NY for many years. I have always been pleased with their professionalism and service. I recently moved to Florida but I visit NY often. I needed a second pair of eyeglasses in case my primary pair broke and I was on a short time frame since I was leaving on vacation soon. Grace worked with me for close to an hour to make sure I had picked the right frame for my new glasses. They were shipped to me in Florida in time for my trip. Grace was super patient and friendly. Thank you Grace and Wayne for all your help over the years. Your asssistance has been greatly appreciated!
M&Ma month agoFrom
The optometrist had very poor bedside manners and didn’t even introduce herself when she walked into the room. There was pressuring to do imaging and the cashier rang up my benefits wrong despite me showing her the paperwork. I ended up returning to my old optometrist out of pocket to just receive a better experience and more confidence in the service.
