Hilary Kvale18 days agoFrom
They had a lock down due to a shooting in the area and did not contact patients to tell them not to come in. Our appointment was an hour and a half after the lock down started. I found myself in the building building hallway at a locked dark door with my 4 children as it dawned on me that this was a lock down. I was terrified as I rushed my children back to the car in a panic not knowing what the danger was or even where it was. This is unacceptable. Their job is to care for patients and they failed.
Kacia Maguire18 days agoFrom
Never answer the phones been calling for 3 days for a physical for my son been on hold I give up and try again. So I would say hard to get an appointment. Good doctors been coming here since I was a kid now my kids go.
Bailey W18 days agoFrom
I used to love this office. My daughters doctor was great and awesome but then she left and I didn’t have much to like about it anymore. I’ve noticed their wait times for speaking with a nurse have risen exponentially than what it was before. I had to wait 55 minutes to get on the phone with someone to speak with about my daughters symptoms then when I finally got on the line I felt rushed and like my answers were never going to get a response. They said they would follow up with a provider and get back but it reached the end of the day so I called back and waited with no answer. I don’t feel they have enough people to handle the capacity of their patients and their customer service has slowly declined.
