I was truly disappointed when I went to take back some clothing I had purchased for my 86 year old mom. Before she could try them on (she's in a wheelchair) she ended up in hospital. Post going home I became ill and couldn't go to see her to assist with trying on clothing. I called the store just before 30 day refund notice was due *as I wouldn't be able to make the deadline. The clerk said no problem - they would work it out if it was only a few days. I went in 8 days late and was told no refund at all. Just store credit. There was zero compassion or empathy. just kept my money and issued me a gift card for the amount - over $200. My mom can't shop there as their clothing doesn't work for her - except for 2 pairs of pull up pants. I will not be recommending Penningtons to anyone. The service was cold and uncaring.
