The service department is unprofessional & incompetent.

I came by on a Wednesday because I received a recall notice in regards to the tailgate support cables on my Chevy S-10. There is the possibility of the cables rusting over time. I called the service department and asked if I can get my cables checked out and replaced if necessary. The person on the other line said to come on in, so off I went. Arriving there, they said my cables looked fine but I can get them replaced if I wanted to. I asked how long is it expected to take? He responded, "About half a day". So, I told him I'll come by Friday, but if he could order the parts so everything will be ready to go. He said they just have to pick them up at an off-site location, takes less than 20 mins. Friday rolls around, and I drop off my truck. Half a day later, I come by to pick up my truck. I wait an hour or so. Finally, my truck comes out of the service bay, and I'm told that the part is on "back-order". Isn't that why I asked him to order the part on Wednesday? All they did for the 7+ hourse was to check the seatbelts in regards to another recall that I wasn't aware of. I wasn't the only one unhappy with the service there. I was told that they would call me as soon as the part was available. Yeah, right. And the paperwork they gave me included a customer survey, Unfortunately, it was a sample customer survey. They're afraid of giving out the actual surveys because they know how people would respond.

That pretty much says it all.

Went to Penske Chevy to return my lease and was told i would have to wait 2 hrs for the manager to get in cause no one could help me. This is after i had to wait almost 5 hours to lease it in the first place. Chevy has lost me as a customer for life after my experience with the volt and i will never recommend a Chevy 2 anyone. I'm glad i bought a Tesla.

If you need a good rep to actually help you with a Chevy go to Fernando Cruz at George Chevrolet in bellflower he helped me return the car and was great.