Dennis Mulyadi18 days agoFrom
One of the worst experience that I got on a groomer. I decided to have a try to get my dog groomed in this location for the first time today (Sunday, May 22, 2022). The groomer, a lady that I didn’t remember the name, took my dog to be groomed. After 15 mins, she suddenly call me to come back and take my dog, quoting that “my dog keeps on crying when I tried to groom him.” she also kept on complaining that the other dog that she was handling were crying too. So she decided that my dog was too much too handle and returned him back to me. I have tried I can say more than 6 different groomers around the Seattle area, and this is the first time that I got this kind of feedback. The thing that rubbed me the wrong way was the way that she was also complaining about the other dog, and the fact that she had more than one dog crying at the same time under her service speaks more about her than the dogs. I will not be coming back and I will not recommend anyone coming to this location unless they have different groomers or you have a really really calm dog that you can be sure will not be a “burden” for the groomer. Unbelievable.
Benjamin H18 days agoFrom
Really pleased with the job Jasmine did grooming our pooch, Sammy. Our dog can be a bit of a challenge she was very patient and gentle with him. And the brushing and cut she gave him was perfect!! My family was so excited to snuggle the dog when her came back from his appointment. Definitely will be back. Thank you Jasmine!
M D (Graybush)18 days agoFrom
Wife made appointment here, we've been using Banfield for years, first time at the grooming, was standing for 15 minutes with my dog before someone noticed me. When I expressed concern to the person who asked if I had been helped, she got an attitude and asked if I wanted to speak to her manager. If someone cannot express frustration for poor service/customer service, how can you expect my business, after all, there are SO many other grooming places to go. We will be finding another spot for veterinary needs as well as never coming into this or even considering PETCO for grooming again. ciao!
Main location975 NW Gilman Blvd Suite E Issaquah Washington 98027 US(425) 392-9664
