Walking into the store it seems like nothing special for a pet store. A good selection of fish, a few reptiles, standard small animal section. The dog food though is a decent price (mine is cheaper than Petco and chewy) plus they have a bag-buy program which I am all for. Some things are more expensive but I expect that from a small local store. So why five stars??? I am kind of standoffish and don't like talking but the guys at the Pullman store can be a lot of fun to talk shop with. Talking with them I can tell you this: 1.) The ferrets in the small cage if they are sleeping its because they were in the playpen in the back and running around and playing. If they are fat well some are and some aren't doesn't mean they are fed wrong. 2.) They handle small pets quite often. I got a gerbil from them and he is super friendly and easy to handle. 3.) They do know their fish, they keep fish that are easy for the average person to keep. 4.) Its locally run and its great to see the owner's daughter helping out some days. Overall its a great little store and I really enjoy going in a visiting.
I love coming here and much prefer supporting this business over other pet supply stores. I’ve always received so much help with each pet I’ve brought home, even when I was sold a very sick betta fish from another store. This week, one gentleman, tall with a beard, asked if he could help me find anything, in which I was looking for a stainless steel fountain for my cat. They were out, but he took the time to transfer one from the Moscow location over to Pullman and I was able to get it within just a couple days. I appreciate their help so much, and their store location is very convenient.
They also have such a great selection of pet stuff; I’m impressed. Their prices are a bit more than a grocery store which I would expect, but for a family-owned pet supply store, I really think their prices are reasonable. I will say the staff seems quite shy, but they’ve always been very kind to me when I speak to them and I’m always welcomed in.
