If I could give Lacey Petsmart 0 stars, I would. They put my cat’s health at risk today. I went there to purchase my cat’s medical prescription food as I have done at Lacey Petsmart for several months without incident. I’ve enjoyed purchasing at the brick and mortar store in an age of line purchasing.
The food I tried to purchase prevents urinary crystals which can be life threatening to cats.
I recently requested a copy of the prescription from my vet after my last visit to the store when they asked for documentation for the first time and the vet provided an electronic version.
When I showed my electronic prescription on my phone to the cashier I was told that wasn’t good enough, that the prescription needed to be printed, brought to Banfield (a vet service that recently moved into the store’s warehouse) where Banfield would issue me a new document that I could then use to purchase my much needed prescription food. I said, Ok, what’s there fax number, I’ll have my vet fax them this now.”
“Oh, unfortunately they closed 20 minutes ago.”
They refused to sell me the food.
It is unconscionable that having a vet join forces with Petsmart would make it harder to get my cat’s prescription food, but that is what the impact of their new policies and procedures had on my cat today.
I will not be shopping at Lacey Petsmart again. I’ll purchase my cats medicine online and save myself time, money, and be free from the fear that the company won’t sell the medically necessary food that prevents the life threatening development of urinary crystals.
I called my vet’s office from the car asking them for the “correct type of prescription” and they were shocked that a business refused to sell me the prescription food because, legally, the document they provided was sufficient. It’s simply Petsmart’s policies and procedures that didn’t allow for it.
That store is losing my business for good.Chewy.com is cheaper and will actually sell me the product my cat needs.
Wow, horrible customer service today 6/22/2024. I stood in line for 10 minutes and when I went to buy my prescription food like I have every other time, I was told I had to go stand in another line. I explained that I had a back injury that prevents me from standing/walking for very long and that I had been able to purchase rx food before at the checkout lanes.
The cashier was incredibly rude and told me “well you shouldn’t have been able to” while rolling his eyes. Zero accommodations were offered and the cashier had an attitude.
Go here for service with a sneer! I know I won’t be back.
