The workers need to get it together. Last week they say they’ll have the fish I want on Thursday, I come in Thursday at 2:30pm. They are unable to sell me fish because they are still acclimating. Okay that’s acceptable, but the lady gave me straight attitude about it and said “they’ll be ready in an hour.” So I go have lunch and come back an hour and 15 minutes later. The lady is gone so a different employee informs me that although they are released they won’t be allowed to sell any fish for another hour. It’s not okay to mess with people’s time this way. I’ve left my tanks under stocked for a week, my live plants are suffering from the lack of co2 and now most of my afternoon on my one day off is wasted. I would have went somewhere else if she told me it’d be another couple hours when I originally got here. Now they’ve lost a loyal customer.
Only giving 2 starts because I love the Banfield staff and the cashier Serenity was very helpful.
I had to take a quick trip yesterday 5/30 to grab wet dog food. I went in grabbed my 4 cans and went to check out. There were two lines with people in it and 1 lines light was off. So I went into Tyler’s line where the light was on. The one lady in front of me was doing a return, but forgot her card when asked so she had to go out to her car. I waited a few minutes and by now the other lane is also free. A young lady walks up and tells the teller that she has a question, somehow that turned into her checking out and I’m still waiting for the lady to come back. Tyler again reminds me that it will be a minute.
As the other lines transaction is coming to a close, i decided to get into her line, and Serenity tells me “hey your my last customer”. I say my items down and then some other customers pile into Tyler’s lane. Mind you this is almost the same moment I decided to move and he tells the others “I can take you”. I definitely said something to him because why was I not afforded that same opportunity to check out ?
Idk rant over
