I'm an adult that needed braces a second time because I had braces when I was young but I didn't wear my retainer on a nightly basis. My bottom teeth became crooked again over the years, so I wanted to get help from Dr. Phan's office to fix the situation. I got braces put on by the staff and things were fine at first, but after several months I began complaining about my top teeth running into my bottom teeth whenever I would close my mouth. I explained that this wasn't allowing me to have a proper bite when chewing food or even just relaxing my jaw into its normal resting position. This is something I had never experienced before going to Dr. Phan’s office. I complained about this month after month when I kept coming in for my appointments. Each time they told me that it was one of two things:
1) There was no issue as evidenced by them putting dental articulating papers between my teeth, having me bite down, and seeing no significant residue left on my teeth
2) The brackets from the braces were in the way of my bite, and it would all be fixed once I got them removed.
At each appointment, I brough it up again and again, but they always explained it away each time. Then the time came for me to have my braces removed. They of course had me sign a document stating that once my braces were off, there would be no way of fixing the positioning of my teeth. Things would be final from then on.
They took the braces off. And of course, at that appointment and every day since then, my top and bottom teeth still run into each other every time that I close my jaw. This makes for a very awkward way of keeping my mouth closed. It also makes the back of my jaw ache when I am eating because the muscles open and close at a strange angle because of where my teeth are now.
It is apparent that the staff rely on the braces to do all the work and they do not listen to feedback that a client gives them. This is at least what happened in my case. I never would’ve gone to their business if I’d know that this is how things would go.
Also, I wear my retainer every night. BUT they clearly did not move my teeth enough because every single day my teeth very quickly start becoming crooked again. When I put the retainer in at night, it hurts because my teeth have already moved so much during the day.
There are so many reasons why this business did not work for my situation. In sum, I paid $5000 to have malocclusion for the rest of my life unless I get it fixed by someone else down the road.
I do not recommend using their services.
