I took my iPhone 12 Pro Max to have the back camera and flash repaired. They told me no problem and to come back within 2 hours, the price would be $190. I thought wow good price, and quick service! When I went to pick up my phone the employee who fixed it told me everything was repaired, but when he went to check everything after repairing my phone, including the FRONT camera, the Face ID feature did not work anymore. I asked why the front camera was replaced as that was not broken. He could not explain this and told me Apple has iPhones set up to not recognize Face ID when parts are switched. I asked if this had ever happened and he said no. Weird, as they do phone repairs for business. He said he would give me a discount of $30 and charge me only $160. I paid in cash. After chatting some more he gave me back $100 more. I told him i was not upset with him but sad about the way this had happened. I left. After some googling I knew that something was not adding up. The next day I received a call from what I presume is the employees personal phone. He told me he wanted to tell me what really happened. He told me he lied to cover up what happened because he was afraid of telling the truth. During the check over of the job the screen slipped forward and tore the wire that allows Face ID to function. He told me he would refund me the additional $60.00 out of his pocket because the shop was “already losing money” and to come in the following Monday, today, 4/29. Today when I went in the employee who broke my phone was not there but the manager was. He told me he was aware of the situation and gave me the money back. He told me it was the employees personal money. The owner was not there and I have yet to hear from him since requesting to speak with him since this occurred on 4/25. I left my phone number to hopefully receive a call back. They broke my phone and will not replace it. The “solution” they offered is to order a new phone and swap the insides of my phone for this one, they quoted $200 for this. I told them I will not pay them to fix THEIR mistake and furthermore have lost all trust in their abilities and business to handle my phone. They lied and attempted to deceive me. If I had not asked questions they would have charged me the full amount and let me go on my way. I am very disappointed in how they handle business and would not recommend them to anyone. I will update if anything further happens.
