Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
This company sent me an aggregated bill from last year with three copayments listed, claiming it was their last attempt to reach me before sending me to collections. I am very diligent with my bills and checking my mail regularly, I know for a fact that I have received no prior communication from them. When I called to address the issue, their representative insisted they had sent five bills before this one. Upon my request to speak to a supervisor, the representative hung up on me and blocked further calls from my phone. (I discovered that I could only reach their customer service by dialing *67 as a prefix, suggesting intentional avoidance of customer inquiries.)
It's extremely disappointing to encounter such poor customer service and communication practices especially in relation to such a sensitive subject.
