Service department flat out lied. We scheduled an appointment to have our Mustang Mach E updated to receive its self driving capabilities. Showed up at the appointment, and not only did they say we didn’t have an appointment, they flat out informed us “Ford said to wait a couple months because they rushed the service bulletin.” The service advisor went on to describe a recent upgrade “they attempted” that required the panels in the trunk to be removed.
Now, mind you, the bulletin doesn’t require this, so I’m not sure where they got that. When I challenged them on this, and even showed them the actual bulletin, they lied again; “That is updated and we’ve been advised not to do it by Ford corporate.” Angry, I left the dealer and immediately emailed Mike Levine, Director of Ford Communications. And guess what? He confirmed they were wrong. Thankfully I’ve been put in touch with a more competent dealer.
What’s sad is we bought the mustang here. But, buyer beware, you WILL be charged an outrageous Dealer Markup Fee.
Hopefully they put that money to updating their facilities, too. We love the car, and don’t regret getting it. But do regret dealing with Tom Denchel.