Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Planning
Appointment required
Service options
Onsite servicesOnline estimates
Sergey was thorough and quick to identify what was needed to repair my dishwasher. Despite a slight delay with shipping the replacement part, he was able to quickly replaced the part and got my dishwasher working quickly.
Glad to get help from Pioneer for my dishwasher repair.
TL;DR: Next-day service delivered on-time; issue resolved in one visit (no parts needed, luckily); friendly and communicative technician; fair price. We would absolutely call Pioneer again.
To date, the vast majority of our appliance repair and service needs have been handled under our home warranty service, which is always a roll of the dice and satisfaction for the most part has been bare-minimum at best, so we have not had what I would call a "regular" appliance service company to rely on -- until now, I would say.
We had a fatal error code on our dishwasher (seemingly self-inflicted by running a full size jar with a paper label through a cycle which predictably disintegrated; cleaning out the filter and filter pump did not fix it) which would very likely not be covered if we initiated a warranty service call, so I turned to NextDoor for previous referrals/recommendations. There were 3 providers that came up repeatedly, and Pioneer is the one that seemed to have the most solid backing from other sources (4.8 stars here and on Yelp).
I spoke with Aleksandr at the end of the day, and he booked a technician for the very next morning. Sergey arrived on-time, after an automated text message arrived to confirm he was on the way.
The error code initially resolved itself when the unit was pulled out from under the counter and came back when it was reinstalled. After some quick investigation, Sergey was able to reproduce the issue at will and ultimately found a fix. He was very courteous and took plenty of time to explain to me what he was seeing throughout the process. We will definitely have Pioneer at the top of our list if we have any other kitchen appliance service or repair needs.
