Nidia Garcia18 days agoFrom
Very poor communication! Please save yourself the stress and go somewhere else. Communication was okay at the beginning, Nicole was very responsive when setting up my delivery and I am thankful, but once I needed to return something it was hard to get anyone to respond to me. After renovating our home for 6 months I learned to be very patient and forgiving but PIRCH has exhausted it. It took one month and several emails to finally get someone to send me a return label. And the only reason I had to return something was because I could not get a clear delivery date on the faucet we had ordered so I ordered another one from somewhere else to make sure one was available when our kitchen was being finished. Now it has been over a month since I returned the faucet and no refund has been issued, and my email asking about my refund sent a week ago unanswered. Returning and receiving a refund has never been this difficult and time consuming. I am so grateful I did not purchase my appliances here, I received a quote that was cheaper at PIRCH but decided to go with another business because of the excellent customer service they demonstrated from the beginning. I will update once I get my refund if it even happens.
Hailun Guo18 days agoFrom
If u get a house priced over a million, then you shouldn’t find furnitures or designs from Home Depot or Sam’s Club, but here. They offer fancy stuffs:)
Alen Keshishyan18 days agoFrom
Pirch Glendale is awesome! We luckily had a very pleasant experience as the caliber of work that was done with our remodel was absolute insanity. Any time a custom home is built there is always going to be tremendous amount of detail so the appliance/plumbing book was a huge hit with everyone at my property that Pirch put together. Patricia B., our rep at Pirch made it an incredibly seamless and transparent experience!
