Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Amenities
Restroom
for me its just right! Being a senior on fixed income. The classic membership allows me to have a workout spa included into my budget
i've been a "black-card" member for a while. i went into a planet fitness for the 1st time in april. i went to the location on tustin street in orange. the employee there said he couldn't find my membership. he said he couldn't find me in the system at all. he said i could not still be signed up, & that i'd have to apply again. when i was unable to verify myself through your website, it seemed that what he was saying was true. therefore, i believed him. believing him that i had no membership, i signed up again on my phone, THEN he finally said i'm in the system once, & have 1 membership active.
he lied. that's fraud. you folks have been double-charging me every month for 7 months. that's $175 of fraud charges. an employee there named hannah, & the manager daisy, both told me that he should have been able to find me no problem. then daisy claimed it's impossible to cancel the 2nd membership, & that there was no further help she could give me. she also said the website never shows any membership info', & is only capable of signing up new memberships.
you folks now know you are double-charging me, that i never consented to this, & that the double-charging happened 100% only because of denying my black-card membership through lies...yet you're continuing the fraudulent charging & refusing to tell me how to cancel either membership. i've reported it to my bank as fraud, & i will file a police report.
This place was never the most amazing but it’s now completely falling apart. Things need to be replaced not just glued or taped back together. Some of the cleaning racks are about to fall off the walls. Many treadmills are broken and squeaky.
My least favorite part as someone who has paid for their black card membership for over 5 years (including when it shouldn’t have been charged during the pandemic shutdown, but knowing it’s impossible to get $ back from a gym I didn’t even try) but that’s not what burns my buttons… what burns my buttons is ANYONE can use the black card services, no one ever checks. So why am I paying more?
