Ling11 days agoFrom
For your sanity, do NOT join this gym. They give you the run-around when you take the proper steps (as stipulated in the contract) to cancel. They say they couldn't cancel due to technical issues, and tell you to call their customer service line to cancel yourself. Customer service line says the gym needs to call them, and when I relay this to the gym, the gym staff keeps cutting me off and refuses to call customer service. Meanwhile my debit card keeps getting charged. Really bad business practice.
Ling Xu11 days agoFrom
I had a disappointing experience at Planet Fitness During my workout, two girls were chatting loudly and even had a phone conversation right on treadmills. Despite this being disruptive to others who were trying to exercise, no staff intervened. When I reported the issue, instead of addressing the disturbance, the staff told me I wasn't "suitable" for the club and abruptly canceled my membership. It's clear that this gym values socializing over serious workouts. I have plenty of other options where I can focus on exercising without the distractions. A gym should be a place for fitness, not for loud conversations. I won't be coming back, and I wouldn't recommend this location to anyone who takes their workouts seriously.
M. J.11 days agoFrom
There's exactly one staff member at this location who needs to get fired for (1) racism, (2) bad behavior, (3) poor communication, (4) zero transparency, (5) disgruntled, (6) biased preferential treatment to specific people. Please don't get fooled by the diversity of the staffing. I have never seen such behavioral issues in any other Planet Fitness location. This place is further ruined by exactly one staff member. This staff member is hired specifically to lose paid members at this location and attract one star reviews.
