Plaza Appliance will never darken our door. They are rude, disrespectful and lack integrity. They advertise as a "Authorized Matag Dealer" which is why we went to them. We wanted to support local owned business during the pandemic. We tried several times to buy a washer but they didn't have inventory and wouldn't special order. Finally our old washer was ready to give up so we couldn't wait any longer. Home Depot had the washer we wainted and it was on sale also. They delivered and installed it unfortunately it developed a problem. Matag customer service created a warranty service ticket to Plaza. We waited for a call from Plaza which never came so we called them. The person we talked to said the service manager was out but would call us. We waited again for a call from Plaza which never happened. It's about 3 weeks now so we call again. This time we were very forcefully told that since we didn't buy from them they wouldn't respond. Never mind that they are a "Authorized Dealer". I explained that we tried several times to buy from them to no avail. The conversation really deteriorated on their side from that point on. Finally they bad mouthed Maytag saying we probably received old inventory.

After trying unsuccessfully to buy from them. Waiting 3 weeks for them to treat us like that when we have a problem. Matage and the buying group that they belong to should cancel any agreements they have.