Grace B5 days agoFrom
Absolutely loved my visit to Clarksburg location yesterday. Every employee greeted and offered assistance. I was assisted by Diana who is a true gem. She helped me shop for my husband who is tall, my toddler and myself. She was so patient and extremely helpful with pairing and sizing outfits. I was very happy with my overall experience and most especially Diana's help. I took the time to express my experience with a manager on staff as I wanted to be sure that they knew they had a solid team. I am so happy to know that in Polo Ralph Lauren Clarksburg everyone goes above and beyond for all its customers. Also I wanted to give a shoutout to Khalil, he helped me with checkout and was wonderful. Thank you Diana, Khalil and to the rest of the staff that worked yesterday. I hope corporate sees this and knowledges this wonderful location.
H L D5 days agoFrom
Shout out to Brandon, Jonathan, and Rosalie. They have assisted my family and I with exemplary customer service when we shop there. I really like how the store has some good sales going on when you come on certain days. Style never gets old and has great selection for men, women, and children. Even met their store manager Melissa who seems really cool and was super sweet to my daughter and mother-in-law. Will always come back to shop here.
Selcuk Binici5 days agoFrom
Unfortunately I have to write a review as I had a double-bad experience with this store.
I have bought a couple of clothes during the black Friday week. The quality in general of the products declined in my opinion a lot compared to the years before (I am usually buying a lot of RL products). The socks I bought have a hole after using it two months the shirts I have bought shortened after washing it twice.
I tried to bring this up in the store but they mentioned there is no way to return it as the products were washed once.
Sorry that was the last time that I have bought something in your store!
