We have been coming to Poole's for over 2.5 years. We came in for an early dinner around 3pm. We have always had exceptional service & usually have our regular waiters, but today was different. The gentleman that sat us we thought was our waiter as he took our drink order and has waited on us in the past (he also delivered our food). That wasn't the case we had a female server approach us after our drink order was already taken. She left and walked away. We saw the gentleman fix our drinks and hand them off to her about 5 mins later. She then proceeded to deliver them off the tray he had sat them on to deliver and instead leaned over the wall to deliver them. She was so rude and unfriendly while taking our food order that it ruined our entire meal. In fact I ordered no food by the time she got to me because I couldn't wait to leave....that's how bad it was! We will never be back because of the service we received today. I understand having a bad day or being in the "weeds", but this was beyond that! She was completely unfriendly and just complete "RUDE" in response to any questions. In my 30 years of eating out with family & friends this was the worst experience I've ever had.
We have always tipped very well, we left her $10 cash on $49+ (which is not our normal and if it was up to me I would have left her nothing) I also gave him $20 cash as he was polite, friendly & actually worked our table more then she did. I don't care how long she's been there she is RUDE & obviously shouldn't be working in the service industry. This has ruined my entire evening with my family because of her behavior.
Unfortunately, we will never be back. This is sad as we are locals who come regularly who spend lots of $ in your establishment.
