Veterinarian
UnclaimedPortland Veterinary Wellness Center
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Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Planning
Appointments recommended
Amenities
Restroom
Only one visit. Everyone I spoke to was very nice, however based on my exam experience, I will never go back. First, there was loud construction and lots of people hustling about and getting in the way of staff, patients, and pets on the way to the exam rooms. Second, I came in with a newly adopted reactive 60 lb dog. I informed them of this prior to the visit and they still decided to have an apprentice vet perform the exam. They regular vet joined her (both were unexpectedly young), they sat on the floor and fed him several slices of American cheese, while we talked about my concerns. They immediately wanted me to come back at a later time with him sedated, despite my telling them exactly what to do to bypass the reactivity. The apprentice ignored my advice completely, and without any warning for me to get his attention, she quickly moved behind him and grabbed his side. Of course, this upset him, and he reacted. Thankfully I was fast enough to block him, but got bit in the process. They didn't seem to care about that at all and said they would give me a prescription and I could reschedule (they tried to charge me a ridiculous amount for the meds, I took the prescription to the compounder for a 1/4 the cost). I feel they have very little inexperience, are not really animal people, and are possibly only in this business for the $. I cannot recommend this office, especially if your pet is at all reactive.
If your response were true, you would have offered the refund when I called and explained the situation. You received money for a service that you did not provide. If you don't want it to happen again change your policy and don't accept money upfront for tests that need to be brought back to the office.
The people there are great as far as caring for animals. They are not honest. I took my cats there during covid and prepaid for a test that I ended up not doing. They never told me that I had 60 days to bring it back or forfeit the money. They said if I didn't bring the tests back, there would be a credit on my account. I just took my cats back last week and asked about the credit. They said they looked into it and that I did not prepay for the test. When I went home and filed my papers I found the invoice. I had indeed paid for the tests. I called back to ask for a refund since I was unable to apply for my last visit. They called me back and said they would only credit $20. The tests totaled $157.50. I am a CFO of a company and I would never treat my customers this way. I would never just write off a credit. That is not an honest thing to do. I will not go back there due to this dishonesty. The care is good, but don't prepay for anything. I will admit this is partly my fault for waiting so long to use the credit, but had the 60 days been explained I would not have prepaid for the test. I am disappointed since I do like the care. There is nothing on the invoice that states that either.
