Lydia Liem2 days agoFrom
Love the store, but you will need to have patience taking to the sales there. They are mostly older lady. Either you will get one with attitude or moody or very slow. All and all patience is good!
Claire Dominy2 days agoFrom
The in-store employee my husband and I worked with on our recent visit has caused us several headaches. We went in to purchase a full set of nursery furniture ($$$) and when checking out, we asked about a military discount. She told us that they don't offer a military discount, which isn't true--all PB stores offer a military discount in-store(but I didn't know that until a week or so after). We also explained that we'd want a split delivery to get our crib and changing table first because the custom items we ordered were going to be available too close to our baby's due date. I called the store back a week later to ask about my military discount and spoke with the same woman who originally helped us. She said that they don't offer military discount on items that are already on special but she could offer it on our crib mattress(still not sure why she gave us incorrect information originally). I had to point out that our custom ordered furniture also wasn't on special. She then agreed she could offer it on that too--but I'd have to come in to get my money back after everything was delivered. Overall - absolutely no willingness to help us save money or make this inconvenience that she caused easier on us. Then second, I contact online customer service(which is fantastic) to ask about the delivery of our first shipment and learn that a split delivery was never requested. If you're looking to make an in-store purchase, go elsewhere or just work with the online team who is far more helpful. It's unfortunate that I still have to go back in store to get my money back.
Katherine Clark2 days agoFrom
First time buying from pottery barn and last. I used a gift card to buy bedsheets that became 40% off a few days later. I called customer service to see if they would do a price adjustment as is common with many retailers and they said no. So, I went into this location to return the sheets and repurchase them at the discounted price. The employee told me my refund would go on an “e-merch card” which would arrive to my email in the next few days. I asked that my refund go on a physical card that I could use while in the store, but was told they couldn’t do that since my return was from an online purchase. While the person helping me was friendly, the pottery barn policies are very frustrating for consumers. Other retailers offer similar products without the hassle and with much better customer service.
