Primary Location
Amenities
Offerings
Oil change
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Service options
Onsite services
Planning
Appointments recommended
Amenities
MechanicRestroom
I wanted to give them a chance, it's the closest/most convenient dealership to me.
Last month I took my 2022 Jeep there to get recalls taken care of. I scheduled my appointment about 5 days in advance. I dropped my car off just after 7am. They needed an extra day because they were so busy. I understand being busy, but I made this appointment last week for what should be a few hours worth of work. Basically, my car sat there most of the day (according to their tracking system) before they did the work that evening.
Then they have an uber system to give rides instead of a dealer car. I'm sure this saves them money and it's convenient until the uber driver pulls up to my house and cancels the ride. The only way to get another is to call back and start the process over...
Fast forward a month later, my entertainment system has odd behavior after the updates, then on the hottest day of the year so far my AC stops working (remember this car is less than 1 year old and less than 7K miles)
I head back to the dealership telling them about these problems. My service manager Jeff tells me that it might take 4/5 days for them to diagnose the problem. No big deal, I'll take a loaner. "We don't do loaners, but we can put you in a rental". No problem, let's do the rental. "Well, we can't authorize the rental until we actually diagnose your which is going to be a few days". What do you want me to do while my brand new car is in the shop again a month after you guys worked on it? I asked to speak to the manager who says that I can call Mopar to schedule a claim. He gives me the number to roadside assistance, so I have to go back again to get the correct number, get transferred a couple of times to hear that someone will call me back in a couple of days.
Time to find another service department and perhaps another brand.
