Premier Coach Auto was recommended to us by Rusnak Westlake Porsche to repair our 2022 Panamera after an accident in a parking lot. Being that the car was only a few months old we asked for a shop that had experience with Porsche and who would make the car look like new. Premier did not let us down - they took in the car and started work quickly, communicated well during the whole experience, handled everything with insurance, and presented us with a car that was cleaned inside and out when we picked it up. We then returned in 2024 with our 2017 Chevy Volt, and after the tear down it was determined by insurance that the car was a total loss. Still a great experience with Premier. We would definitely use them again.
Premier did a great job repairing my Tesla Model Y when I got into a front-end collision earlier this year after hydroplaning on the freeway. The repair did take longer than expected, with my insurance company being slow to respond, uncooperative, and stingy with Premier's initial and supplemental estimates. Even though it slowed down the repair process, Premier did the right thing by waiting until insurance approved the different aspects of the work before starting it.
Throughout this time, I primarily communicated with Ray who patiently took the time to explain to me what issues they were encountering with the insurance adjuster and who reassured me they would do everything they could to minimize my out-of-pocket costs.
Once the repairs were underway and until the end of the process, Kevin kept me updated like clockwork to let me know where they were with the repairs. I appreciated his open communication, and he even kept me posted while I was on vacation out of the country. It was especially nice to have him drop off the car just before we returned and have it sitting in my driveway!
I would highly recommend Premier Coach Collision to anyone in the unfortunate position of having to select a Tesla-certified body shop after a collision.
