Primary Location
Amenities
Planning
Accepts new patientsAppointments recommended
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Amenities
Restroom
Parking
On-site parking
Grumpy staff, won't take responsibility for their mistakes, and poor customer service. Notice that they only respond to the positive reviews on here. That's because they can't take criticism, will never apologize for anything, and will blame you if you complain about anything. Mind you, I'm a nice guy, and I'm pretty understanding, but all I ever encountered from these staff was rudeness and a dismissive attitude.
I got a tooth extracted, and a flipper after. After the flipper, weeks went by, and nobody called me to tell me it was ready. I told them that nobody called me when I showed up and the lady didn't say anything - no apology, just silence. Meanwhile I'm going to work for several days with a missing front tooth. I had a follow up appointment scheduled months later, but had to move out of the county, so I cancelled the follow up appointment and told them I would be moving. A year later I requested records, and all they had for records was a single X ray and a ledger. The ledger said I was charged for 3 X rays, but I only got one. I called (I had to call like 5 times before they even answered), and the lady who always talks with a grumpy, annoyed tone said I was charged for an additional 2 x rays that they never did because they were going to take the x rays at the appointment I cancelled. Instead of apologizing for overcharging me for 2 x rays I never got, she blamed me for cancelling the appointment - "that's because you cancelled the appointment." It's not my fault for cancelling an appointment - things happen. It's also strange that they charged me preemptively for services I never even received. They claim that it's "common practice" to do this, but seems shady; I have never been charged preemptively by any healthcare professional for anything. They were never even going to tell me they overcharged me or refund me, and I didn't even know they did overcharge me before I asked for records. I told them that I was moving when I cancelled the appointment, so they should have refunded me when I told them, if it's "common practice" to charge for that appointment before it even happens. I haven't had issues with Dr. Martey himself, but his staff are overwhelmed and/or just rude and don't care, so I'm driving 3 hours to Redding for future oral surgery services instead of going back here to deal with them.
