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Main location7831 196th St SW Suite 102 Edmonds Washington 98026 US(425) 582-7951
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Amenities
Accessibility
Wheelchair accessible parking lot
What a disaster. We paid them $400+ to move our 100+ year old Steinway from the house to the truck (about 50 feet and no stairs), and I had to talk them into actually loading it onto the moving truck and securing it there. They wanted my furniture movers to do it, but I insisted that's what I was paying them for. Then when it came for the piano movers on the other side to unload it (who were half the cost and spent 3x the time) they showed us the damage before they would touch it. The wrong kind of straps, not enough padding, and poorly secured. Rub marks on the edge and a big scratch right across the top! I reached out to the owners to give them an opportunity to make it right... and nothing but denial. First it was my fault for having the wrong straps (but wait, you asked to use my straps; why wouldn't you provide your own or tell me if mine were sub-standard?). Then it was my thin quality uhual blankets that were at fault (okay, but I had literally dozens of blankets, and you chose to use only a few). Then it was my furniture movers fault (except my furniture movers didn't touch the piano, else why did I pay you $400?). I had to pull their arm just to look at the photos of the damage. Here is the insane email correspondence (copy and pasted) that followed:
FROM ME: I assume you saw the photos I sent last week? I have a cabinet guy looking at the repairs. I can let you know what his bid, and you are welcome to talk/work with him directly. I say that because you mentioned you thought I may be just looking for a way to make a couple hundred dollars, which I assure you is not the case. I’m fine splitting the cost with you and you could pay him directly to be assured I’m doing the work? These are some initial ideas I have. I’m open to hear yours.
FROM THEM: Based on the photos you sent us, the scratches indicate that they were created while the piano was being handled by a mover, NOT during the transport in the trucks as that would indicate a (rub mark) we at the loading end of the job did not have any problems and did not scratch the pianos. So the damage must of happen while you’re movers unloaded and delivered.
FROM ME: Are you not seeing the rub marks? That’s what I was sending you. Look at the edge.
FROM THEM: We guarantee our work only when we use our standard piano moving equipment. Not thin U-haul blankets home made piano boards and narrow straps. Like I said, the piano was packed up and moved into the truck placed exactly where your movers wanted it with no problems. How they secured it? And moved it at the delivery I don’t know ? We set it in the truck and they should have added additional padding against the wall before securing it. I think I recommended that to them as I was leaving. This is something that happened after we turned over responsibilities to your main movers and inferior equipment provided to us.
FROM ME: One last question. Are you saying that you didn’t strap it or wrap or secure it into place? That my movers secured it? Just want to be sure I understand your position.
FROM THEM: Charles, A perfect job requires really good equipment, You know I’m not 100% sure if I tied it. If I did it would have been 100% padded against damage!
I assure you, they took the piano apart, padded it, strapped it, brought it on to the truck (after some arm pulling) and secured it to the runners on the inside of the truck. They did it all in 30 minutes, but they indeed did it all, INCLUDING the damage. I’m not writing this lengthy review because I wasted $400. I’m writing this because I consider myself lucky that the damage was only one large scratch and rub marks across the whole edge. If these guys had dropped it, or destroyed the soundboard, the damage could have been 20-30K and you can be assured, they would try to tell you it wasn’t their fault. Buyer beware! If you care about your piano, look elsewhere.
