Phil Luebben2 days agoFrom
My family used ProSource of North Orange County for all tile needs (floors, shower walls, shower floors, shampoo boxes, etc.) for three complete bathroom remodels. I was referred to ProSource by our construction contractor. Our primary Account Manager was Troy Hanson, but we also received help and assistance from Joanna Domingo, Jimmy Vo, Tim Walsh. All ProSource personnel were extremely friendly and helpful. We made personal appointments with Troy to select all tile materials. Troy patiently worked with us to "design" and select materials that would complement each other until we were satisfied with our selections. Thereafter, Troy took photographs of all sample materials for each bathroom so that we had a visual record of our selections. Troy placed our orders with all tile vendors and then supplied us with a detailed listing of where to pick up each purchased material including the expected time of arrival for each material. Overall I am very pleased with the service, selection, and prices from ProSource and would highly recommend them. My only area of difficulty was that I had to personally pick up all materials from four different vendors (locations), which was quite a task and took numerous trips. I don't know whether there was an option to pick up all materials at one location or perhaps have them delivered to my home as these options were not offered and we didn't think to ask when we placed our order. In the future we would prefer to have the entire order delivered to our home, even if a reasonable delivery fee was required.
Peter Kupratis2 days agoFrom
Most companies offer customer service. Pro Source offers Over-the-Top Customer "Care". They do what it takes to make things right with every detail. Rachel is the Showroom Manager and just a delight to work with. I recommend Pro Source to anyone looking for excellent flooring products and professional and courteous customer care. You will not need to look elsewhere.
Linda Crowe2 days agoFrom
After going to several retail stores to find luxery vinyl for the bathroom and not finding the quality I wanted my installer suggested ProSource. I found just what I wanted and working with account manager Farr Yasher made the whole process easy.
