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Main location662 Giguere Ct F San Jose California 95133 US(408) 929-1992
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Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
We are very much satisfied with the service provided by Proven Termite Solutions. We worked with Ryan and his team, they were very professional and helpful and Ryan provided a great customer service and was available for questions and concerns on weekends or out of office hours. Really appreciated how they took interest and did a great job. Ryan did a thorough inspection and gave us a competitive quote. And on the day before the fumigation Charlie and team prepped the area, and on the last day, they cleaned up the place after their work which was very helpful. I highly recommend their service to anyone looking for fumigation or any other treatment as well.
Out of all the numerous vendors I've used on our home, PTS by far has the best reliability and communication. They respond in a timely manner to your emails and calls, and will communicate proactively if plans change.
They tented and fumigated our house, and communicated clearly about what to expect, and followed up with our questions and a visit when we had possible concerns of further termite issues (they were not termites). During the visit, they noticed some potential termite trails and scheduled and completed a treatment under warranty.
I got a full house fumigation done in Aug 2023. My scheduling experience was good. The vendor sends a 3rd party to do prep work one day prior from the job start date. I got no communication for this visit and just noticed that someone had been in my home and did some prep work. Called the company's phone number and they said we do send an outsourced vendor but apparently they don't tell you. The job was completed as scheduled. I visited the site and found my white garage door had two nail holes right at the center (large enough and super visible), fence on one side had been removed (they did mention it would be done). I had no clue why they didn't put it back though. I called them again and they said it would be done the next day and it was. Another shock was an apple tree I have in my backyard. It had 50-60 apples the day before the job. When the fumigation was done, not one apple on the tree. Someone loved those apples but clear didn't care for the home owners. I called and complained to call center to explain these issues. They were sorry about it and on two different calls said fumigation manager will reach out to me about the nail issue and behavior of the staff. Now, they already collected their money and the issues remaining are something they don't care about so they just never reached out. Whether the fumigation done is any good or not will be known in some time I guess.
