Don Chivazoa month agoFrom
I find it hard to believe you can't get in touch with anyone over the phone. Phones keep getting you disconnected and there is no way to contact a back up person if your social worker is out. My mom end up in the ICU and I am still unable to get help. They should have at least chat help on line to guide people in the right direction.
Micole Tolefreea month agoFrom
The employees at this location lack the desire to assist clients the way they lied and told the hiring manager they did. They fail at properly communicating tasks to providers and recipients. I called in one day because it had been 50 days since I completed my finger prints and had yet to receive an update from the office. When I called in I provided my information I was told I had been issued a provider identification number, yet no one had contacted me, I had no idea what type of pay offer was on the table, nothing- which I think is extremely unprofessional. After finding out I had a provider number, I was then told I was missing my application and someone had sent an email informing me I was missing the application. That was a blatant lie. I was never emailed. I asked for the date and time the email was sent and who the sender was, all of a sudden that was classified information. If someone emailed ME, shouldn’t I know who the sender is? I then asked was there a different application other than the one I initially turned in that was needed and the guy hung up. I went to the office to complete the application, again. The second time completing the application was 12/02/2022. On 02/04/2023 I called into the office and was told I would be linked to my recipient within the next three days. Three days later I was never linked. I called in again, and was told to cal back three days later. I call back three days later and was finally linked. This is where the story gets weird. Once I was linked the payroll specialist who assisted me in linking me to a recipient told me one of my documents was missing and scheduled me to come into the office to complete the “missing paperwork.” I complete the missing paperwork only to see that someone at the office had used white out to white out my information. Of course I pointed that out because that was peculiar that I could clearly see my information had been whited out and a copy was made. The whole process started October 01, 2022. It’s now 02/11/2023 and I have not been paid. I have found another job, and have been paid by my current job twice but still awaiting payment from this place. They definitely handle undeserved people unsatisfactorily and I can see why they have the sheriff officers working there I’m sure people become frustrated with their lack of motivation to work and help those in need. I hate that people have to use programs like this for care when they’re older. This is sad.
A Va month agoFrom
Almost impossible to get a hold of someon… All forms needs to be submitted manually and it’s been several months since I have submitted the form to them and no response….
Main location6955 Foothill Blvd # 300 Oakland California 94605 US(510) 577-1900
