Moises Snchez16 days agoFrom
Rose was great. We tried Rent by phone and got stuck. But I went into the office and we competed the rental in person. And it went well.
Michael Mcdonald16 days agoFrom
Rose was an amazing representative and I would definitely be happy to come back just from her customer service she gives
Sarah Richmond16 days agoFrom
I am updating my review. A few months ago the building leaked and a majority of our stuff molded and was ruined. We have insurance thru them which only covers what we had receipts for and proof of purchase amongst other things. We have had this unit for a few years I do not have the receipts. All of my baby stuff was ruined, that alone costing hundreds of dollars. Literally had to trash everything. When I called the first time the worker was extremely rude and essentially told me it wasn’t her problem. I contacted corporate and they had the DM contact me. She was very polite and nice. However, they gave us one month free and offered to move us to another unit in the same facility and no $ for the damaged items. And we were also responsible for paying for disposal of all items. A 10x10. While moving out I met several other families that were there moving out and throwing their whole units worth of stuff away not only because of mold/leaks but also a rat infestation. One lady showed me blankets that were covered in rat urine/feces and totally chewed up. When you are paying $260 a month for a 10x10 unit, you would expect your items to be safe. I felt very much that they are only concerned about their money and how to get it. Again I was told my home renters would not cover storage so I had to buy theirs when I signed the contract a couple years ago, which I found out was a lie and I paid double insurance for 3 years. Our unit started out $130 with no special and went to $260. Plus the cost of insurance. And all of my things were ruined. Special stuff that isn’t replaceable and all I was offered was one free month and to move to another unit in the same facility. I feel like they lack integrity and only care about getting money, regardless of what that means for their customers. I highly highly highly recommend that if you value any of your things or your money, that you do not use this facility. Worst experience I’ve had with a storage company and I’ve used them for 15+ years. Life storage/extra space storage would be the way to go. Same size unit with temp control is $100 a month and they won’t lie to you about everything. Take my word and go elsewhere. Having the drive up is not worth it when your items are getting destroyed due to mold/rats.
Main location8 16th St NW Auburn Washington 98001 US(253) 245-9967
