Primary Location
Amenities
Payments
Credit cardsDebit cards
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Incredibly frustrated - I used this facility for a few months while we were preparing to sell our house. After the house sold, within three months of having rented the storage unit, I called the corporate main line (because no one ever answers the site phone) and notified them that we were emptying the unit and would be out before the next months rent (at a $30 price hike) would be due. They said great, thanks for letting us know and we emptied the unit and went on our way.
I received an email when I didn't pay the next month, but when I tried to call the facility, no one answered and I left a voicemail for the manager. After receiving another email stating I was late, again I called and left a voicemail. After leaving a total of three voicemails, I finally received a call back from the manager who was very hostile. When I explained I had reached out to their 1-800 corporate number and gave them notice, the manager said that was insufficient and that she would tell corporate and see if they would be willing to waive the storage fee for the month.
I didn't receive any more bills, phone calls, emails or any form of contact until today when I received a bill from a debt collector. Extremely poor customer service and communication. I do not recommend either this facility or Public Storage. do yourself a favour and use one of the other millions of storage unit places - guaranteed they will have better customer service than this one!
