My son had a party on 8/10/2024. The bucket of presents was taken off premises by another family. One present was opened. The staff knew nothing of what to do, they called the other family but could not guarantee the presents would be returned. Additionally, as the host we were NOT EVEN NOTIFIED of this. The staff didn't say one word about the issue until a dad of a partygoer asked. Then, I talked with the female at the desk and said "please come to me with further details about this. I'm the host." They continued to go to the dad for updates. The presents were returned. One had been opened. Then, after leaving a poor review via the email survey, I heard from Mindy. She said she would give me a refund. Well, she didn't mention it was for $50. !! That doesn't even cover the pizza. I called her back, she said "oh well no, you got the whole experience. The presents were brought back." Refusing to give me any more of a credit. Here's the thing, my experience was poor because I was busy trying to help chase down presents during my son's party. This $50 is ridiculous and doesn't make up for the fact that the experience was totally soured. I would definitely not pay over $500 for this party experience again!
