Purelight Power of Bend

We were in touch with a few different solar companies in the area but when we connected with PureLight Power we felt immediately at home. They were very responsive, available to answer any question and most importantly the process to install and power the panels on was as smooth as it could be. We would gladly work with them again.

Just finished final phase of Purelight Solar install & tracking app. education. Already watching system power banking kwh with Pacific Power. After diligent homework and three estimates we went with Purelight due to personal attention, equipment reviews, warranties, price, and straight forward information. Great company! Looking forward to years of power generation w/Purelight support.

Purelight installed a solar system on our home this past year. At first things were great; nice sales team, prompt communication and installation, the works. The problem arises in the winter months. When the sale was pitched to us the rep said they would provide enough panels to match our historic energy consumption and the 1:1 metering credits would carry us through the winter months. He even went so far as to say that he designed the system with 12 panels but we could get away with 11 to lower the loan cost. We said no thanks, give us 12 - we don't want to have a deficit and wind up paying both our loan and a power bill, which is the whole point of doing this upgrade. "Replace your power bill for 0 down."

Be warned! Purelight is more concerned with matching your power bill and lying to you about the amount of production they are guaranteeing. Our production guarantee, in retrospect, is for 70% of the kWh we consumed the year prior. So, we've had both the loan to pay and a bill from Pac Power for 6 months out of our first year with Purelight's solar system. The real shame is that we would have happily paid a higher amount up front to have a system that works as advertised! Unfortunately, Purelight comes out of the gate intent on lying to their customers to make a sale.

Finally, when I reached out to them to explain my frustration and see about getting the system expanded to meet our actual demand they said they would have someone call me back. Perhaps unsurprisingly, no one did. I called to explain the situation two more times and received the same response: someone will call you back. It has been a month since my last call to Purelight and I have still received no response.

To summarize, Purelight is concerned above all with making the sale and completing the installation regardless of the customer's actual real world needs. Once this process is complete, they are suddenly uninterested in working with the customer again. Buyer beware, and double check the math that the sales rep is giving you concerning your power demand.