BEWARE - MONEY SUCKERS! We have brought our two frenchies here for over 6 years. We LOVED the old owners - they were personable, treated us like family and truly cared about our pets well being! Ever since the new owners have taken over, we have had poor experience after poor experience. This office is all about $$ and couldn’t care less about you or your pet - all they do is nickel and dime you!
Our final straw was when they would not let us purchase antibacterial wet wipes (one that DOES NOT need a prescription and can get on Chewy, Walmart, Amazon, etc. without one) without having us bring in our dogs for another appointment so they can “prescribe” them to our dogs. Apparently, they have a “new” policy where they will not allow you to purchase these without your pet being seen first. Mind you, the last time we brought in our dog a few months ago, we were advised to use these said wipes - so why would I need to bring her in yet again just to get more?
The receptionist was adamant that the dogs needed this as a prescription but was willing to let me pick them up today for an extra $15 since it was an “expedited request” (less than a 24-48 hour turnaround). What is funnier is that earlier this week, towards the end of the day, I called to see if I can pick up flea medicine for both my dogs (which I did need a prescription for) and a different receptionist said they needed one hour to get the docs sign off and I could pick it up before they closed, with no extra charge!!
I would have loved to support local, but instead I will just order these wipes from the big box and we will unfortunately be bringing our pets and business else where. Save your time & money and support another business that cares about your pet and doesn’t overcharge you.
To the business owners - providing good customer service will continue to bring you loyal customers who are willing to pay, but once when you become greedy it’s a different ball game.
I cannot express in words how wonderful this clinic is! A few weeks ago they found something requiring surgery for my pug. They got her in ASAP, and were beyond fair in pricing. Today she had her staples removed and is feeling so well. They treat her so well, and truly care for the animals health.
Thank you to Dr. Bordman, Dr. Clark and the amazing support staff!
