Great spot for traditional Vietnamese cuisine. Believe they are known for their summer/spring rolls ( rolls wrapped in rice paper w veggies, protein, and dipped sauces). They have various locations around 626. The one in West Covina has more seafood and vegetarian options. Such as tofu, shrimp, or fish paste. I would rate their summer rolls as #1 in the 626 area. Ingredients are fresh. It simply tastes like home.
I ordered 4 spring rolls through the Caviar app, which was listed on the restaurant's Google Maps page. When I arrived 15 minutes later to pick up my order, the manager informed me that they are not associated with Caviar and refused to give me my order, telling me to contact Caviar instead.
I explained that I had already paid through the app and provided my phone number and credit card details. However, the manager insisted that it wasn't her responsibility since she doesn't get paid through Caviar, and claimed it was my responsibility to check before ordering. Her attitude was very unprofessional and dismissive.
To make matters worse, the manager showed zero willingness to help or even apologize. Instead, she repeatedly said, "It's not my responsibility and I don't get paid for it."
Thankfully, the cashier was able to match my phone number and card with the order, but the manager’s dismissive and unprofessional attitude was infuriating.
This experience has completely soured my perception of this restaurant. If this is how they treat their customers, I will never return, and I strongly advise others to think twice before doing business with them. This manager needs to take responsibility and seriously overhaul their customer service.
