A large portion of the reason I selected this office was because the approach was to be less clinical and more of a tailored approach towards childbirth. What appealed to me was the promise that Quilted Health was not a Dr’s office and did not view childbirth as a one size fits all. I was hesitant because there were multiple providers however, I was assured “we take great notes and make sure that each patient gets individualized care”. Had that been the case I do not think I would be leaving their office. There are multiple items where we were misinformed by different providers at Quilted Health, to the fact that I as a patient feel betrayed by a group of people I was planning to entrust with the birth my child. There were a list of things promised to my partner and I as patients and none of them were upheld, we were told that we would have the option for some appointments to be telehealth, due to our commute, that did not happen. They told us the notes section would be used to ensure we did not repeat ourselves at every appointment, that did not happen. I let them know of something that triggered me at my first appointment, they said it would not come up unless it was a concern, that was not the case. I never went into Quilted Health without that topic being brought up and being made to cry by the providers. Additionally, topics were brought up over and over again. I declined testing as we already had results, but they still tried to pressure me into that testing again, which would total $275 after insurance my partner and I were both frustrated with that and vocalised that frustration. Every appointment it seemed came with a charge for one thing or another, they are not clear with their pay transparency in any way.
Overall, I cannot and will not recommend this office to anyone. Their lack of intra office communication is unacceptable and creates unnecessary redundancy for patients. Additionally, they blatantly lied to my partner and I which is not a healthy way to have a relationship with a patient who was entrusting them with the birth of their child.
