Usually miss a ton of hair on large areas, but you can go back and they'll fix it. Sucks to have to take time to go back for a fix when these appointments effect other things like tanning/swimming/exercising, so interfering like that on a tight schedule and you have to go back, is an issue i dont appreciate, especiallywhen it happens wirh every large area service.
Nice girls, not enough training on different wax options, and they focus more on their personal relations with their clients rather than on the paid service (hense the missing sections of larger areas and fixes)..
Owner, Nikki, isn't great, she doesn't know how to handle complaints about this when again, a schedule is really hard to adjust when you have things you can't do for 24 hours pre and post. She just reexplains how they wax over and over again instead of trying to make it right and keeping a customer.
This was my experience and it wasn't a good 15 minute phone call for me when I'm a repeat customer just looking for quality service for what I'm paying, and the phone call could have just been an, "I'm so sorry for the not so great experience, I see you're a repeat client and we appreciate your business. Please accept 50% off since that's pretty much the hair on the large area still to be removed, and I understand you don't have time to schedule a fix before your event."
I have been back since, but I would have appreciated the Owner not arguing with me over the lack of service. I got the 50% off that service but I had to lead her into it and it wasn't easy, even though it was clearly the right thing to do..
Oh, and fyi, for the employees to note, the Owner offered to remove the tip I left for the girl instead of refund me 50% lol. Definitely a terrible boss if you ask me..
