Actually this review is about their online service.
I would give it a minus 5 if i could.
During their sale event i had trouble with their cart. Tried the online chat but its not a real time tool. Emailed their support and included the cart number (per their instruction). Did 3 subsequent follow ups. On their site they mention 2 day response time.
More than a full month!!! later I get a response asking me to share the cart content. Are you kidding me? who keeps the content of the cart a full month later? how about you respond within the 2 days per your website? 5 days would have been acceptable too.
Guess what happened next? NOTHING. They practically disappeared.
They may have good products but why would i want to buy if their support is never there when somebody actually has an issue.
Rapha needs to look deep into their processes and communications.
also emailed their CEO to bring to his attention but wasnt surprised that i didnt get an answer
⭐⭐⭐⭐⭐
This spot is a total score! I don’t even want to leave them a review because I want it to be my little secret.
The vibe is super chill. I mean, who'd have thought you could sip your coffee in a bike shop? The place oozes character.
Now, the coffee – it's the bomb! It's like they're coffee wizards or something.
But what's really epic is the customer service. The staff is super friendly and knows their stuff. They'll help you pick your perfect cup and make you feel right at home.
This secret coffee spot in the bike store is a hidden gem. Awesome vibes, killer coffee, and a laid-back crew. Five stars and counting – I'll definitely be back for my caffeine fix! 🚲☕😄
Super store and great rental experience as RCC member! I strongly recommend to take a coffee and discover the cycling kit.
