Not a good experience.
Was referred by a snr oncologist to Dr. Nach. By an oncologist at Cedar Sinai. That should have set the lens properly for any medical office to at least be humane, kind, understanding,- ESPECIALLY POST COVID when so many outside of Doctors struggled (still struggle) to make ends meet. Truth.
What seemed like 'good news' (yes, Dr. Nach can take you today - fill out ALLLLL the intake forms online, sign all releases, parking is expensive, etc) turned into the worst experience to date with a medical practitioner / staff.
Had to give ALL Insurance etc. over the phone, fill out ALLL paperwork 'ahead of time' - huge amount of time /effort to get same day appointment.
Asked if there was 'anything else I should know' about offices, parking, etc. The young male voice said, 'No, we'll see you then."
Move ALL appointments, find co-worker to cover work as a trade (only had about 3.5 hours to do) and head 'over the hill' to Beverly Hills from Studio City.
Anyone who knows L.A. knows traffic is at best is a challenge. On Coldwater, we get stopped for a traffic accident. Try to call office (I'm not late - but might be 15-20 minutes if we continue to be held). I can't get service on Coldwater, so keep heading over.
JUST as I land on Wilshire - 8 blocks from Doctor, and 10 past my appointment time, a call comes from Dr's wanting to know status.
I thank them for calling (a first - how many doctor's offices do you know call you if you're 10 minutes late? MOST run 30 minutes behind due to sick patients, same day 911's, etc) - explain I'd left hour for a 22 minute commute, I'm now according to WAZ 5-8 minutes away, will pay for valet.
"Sorry, we'll need to reschedule".
I was astonished and asked how it was that there was zero grace for a new patient - especially a 911 who did their best to shuffle everything that day - missing work to be there.
The explanation: "This office runs on time. Dr. Nach has a 3 pm appointment he needs to get to."
????!!!! If my appointment AS A NEW PATIENT WITH A HEALTH ISSUE is at 2:30 (sharp, apparently) - how is this Dr going to make a 3 PM appointment??! Was he thinking this would take 5 minutes??
She changes her story: 'he needs to LEAVE by 3' (STILL alarming - a new patient whose made an emergency run in the middle of work day - allowing only 30 IF he indeed starts at 2:30??)
a) Doctors hardly EVER run 'on time' b) We are in LA where traffic is what it is and that's why I left an hour for what should take 25 minutes c) I WAS ONLY 10 MINUTES LATE at that point (technically 20 once parking and elevator were done... d) A NEW PATIENT deserves more than 20 minutes ESPECIALLY if the visit is a 911...
This Dr. is the only one I've yet to encounter who not only runs (STRICTLY) on time- but allows no grace whatsoever for: life, traffic, parking, and a cancer patient with a 911.
SO: if this is REALLY how this office is run - THIS PUNCTUAL - shouldn't the male staff member HAVE SAID, "FYI: You HAVE TO BE HERE EXACTLY AT 2:30 as this doctor ALWAYS runs to the minute and CANNOT BE LATE"??
Had that been stated, it wouldn't have changed the traffic accident I was stalled by, but I WOULD have left MORE than a full hour for a drive WAZ / Google states takes 22.5 minutes at 1:30 PM.
This is a very thorough way of saying the obvious: NOT a compassionate, humane way to handle a new patient who clearly had scheduled due to an emergency health issue. I cannot believe in Beverly Hills, a doctor would not account for human beings dealing with tourist traffic, lack of parking, elevator traffic...
STILL SICK, I was sent back over the hill, taking 1.75 hours out of my work day, the gasoline expense, then had to track down and visit a NEW doctor the following morning (Dr Vanessa Rothholtz / Pacific Coast ENT down the street). BEYOND wonderful - as was her staff - so at least this review ends with a strong referral.
Do not recommend Dr Nach's practice.
Kathryn
