I like people who are knowledgeable about their business even if they are not the owners.
I called the downtown location to get information about the Northridge location and Ochuwa assisted me.
I like Ochuwa! She was very knowledgeable about Readyspaces and answered my zillions of questions.
I hope this woman is a manager!
Thank you!
Amazingly ran warehouse facility Everything is kept well clean the hallways the rooms everything The facility amenities are amazing including 2 forklifts and the break rooms Fil the property manager is very nice and responds very fast whenever I have questions 🙏
Had an appointment set for 1pm. arrived early but it took me another 7 minutes to realize the GPS address is not how you enter the facility.
once i checked in on their ipad, it took about 5 minutes for their Rep, Fil to call me. Right off the bat he says he is on his way, clearly still driving, and said he'd be there in 5 minutes.
The tour was supposed to end at 1:30pm and i had my time carefully planned. at 1:21 I call him back to ask where he is where he immediately begins to give me attitude, telling me that I was the problem since I came late...
Even if i was early, Fil wasn't there even at 1:27 when I decided to leave after Fil told me he would be cancelling the appointment since I didn't like the fact that he wasn't even on the premise towards the end of our appointment.
Extremely rude and disrespectful customer service. I called their number over 5 times to try to get help from someone else. never once did they answer, i sent an email with my concerns and got no reply.
Need better screening of your staff and to have someone actually answer your phone number.