Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Planning
Appointments recommended
Amenities
Restroom
I have been going to Reed Animal Hospital for 11 years and 3 dogs. I trust the people at Reed so much that I recommend them to everyone who just got a pup. I have had every experience you can think of:
It's clear that everyone at Reed, especially Rosie, Lindsey, and Dr. Johnson, cares about the animals and their families. For example, we took my senior dog in recently because he had diarrhea. We ran some tests and I didn't think I would hear the results for another week, but Dr. Johnson emailed me--after hours--on a Friday night to tell me some good news so I didn't have to worry all weekend. That's the kind of people they are.
One last thing: If it's an emergency, DRIVE to the nearest open animal hospital (don't just call or sit by the phone). If Reed isn't open, there's ArchVet in San Jose and SAGE in Campbell (they're open 24 hours).
I took my puppy for a neuter surgery eventually on 8/7, after they rescheduled it 3 times. I was told that his platelets count were low and that the Vet would call me to advise of the next steps.
I waited for 10 days before making a follow up call. I was told the Vet was at another location, but they would follow up and get me an update. But - nothing. I called again on 8/20, the Sunday, since I was told that the Vet would be in the office. Again, same promise, same result - no calls. I followed up 4 more times over the next 2 weeks with exactly the same promise and same end result. No calls from the Vet or anyone in the office.
I called them on the morning of 9/5 and asked them to send my pet's blood report. They apologized about the delay in getting back (which was now at 4+ weeks) and said the Vet would call back and that they would email me the blood report asap.
I didn't get the blood report back until the evening, so I followed up again. The response - "we're a busy office and don't get to emails quickly". Well, I was waiting for a month, so not exactly quickly is what I was asking for.
In the end, I took my Puppy to another Vet, who gave the pre-op appointment the same day and scheduled the surgery for the next day after I told them about the delays at Reed Hospital.
Truly the worst experience you can have as a pet owner.
1000/10 would recommend Dr David Reed to anyone wanting to find a vet who truly cares about their patients as well as cares to make relationships with the families. Very knowledgeable and compassionate, and very much focused on making sure the parents feel comfortable on the care being provided. Cannot recommend him enough!!! Side note- we are total helicopter parents so us giving this much praise is truly because our experience was incredible.
Also- his employees!!! Andy his tech was PHENOMENAL!!! Words don’t do her justice!!! She is patient and understanding and wants to know each and every pet 100% so that she knows exactly how to provide the best care- y’all she said “I see she didn’t like when I stood over her so I’m going to make a note that says to get low and approach slowly because when I did that, she came up to me no problems” our girl loved her!!!!! I can see already that our naughty American bully will LOVE going there and not be scared, shoot with how much she got attention up there she may TRY to go back!! Anyways, take your fur babies there!!!
