Great staff, initially, but when they failed to make me aware, for almost a month, (after consistently making timely pymts for months), that a couple of my automatic payments hadn't processed, and that I'd unknowingly become seriously delinquent, their representative, Chris, became extremely indignant and literally said, "How do you expect us to keep track of 570 payments? That's how many customers we have". Companies that intend to be increasingly successful and offer superior customer service, have systems in place to prevent such errors and don't place blame on ill, unsuspecting customers. I contacted my card company to find out that someone had accessed my card and drained the acct, and all of this could have been easily avoided through proper communication and customer service. I have owned and managed businesses for over 25 years. I've personally had very extensive customer accounts that I was responsible for, and never would I have tried to make my customers feel that my companies were ever inept in their business dealings. It's unprofessional and absurd.
