This place has great doctors which is why I added a star, but the worst customer service ever. They barely answer their phone.
Why is it so hard to reach someone here. If it’s that busy, shouldn’t there be a dedicated person who can take calls?
Also they need a better recording system, I don’t know if they have special times where they take breaks, if they do then the messaging system should tell us that. Very bad customer service… Also sometimes the call volume is so faint, it seems to be a problem with their system. Sometimes it’s good and sometimes it’s so faint. Someone else mentioned not being able to hear the call with customer service properly…
I’m considering changing my child to a new PCP solely for this reason.
If so many people are complaining about the customer service, shouldn’t the business manager take this seriously? If not, then who ever is leading and hiring needs to be replaced because they are not doing a good job.
