Mechanic
UnclaimedRepairSmith
00 Likes
Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Service options
Onsite services
Contacted RepairSmith over a common intermittent issue with my make and model of truck. Tech that came out diagnosed something different than every online forum says it was, but he's the expert, right? So I went with it.
Repair was delayed repeatedly, costing me work hours, then finally completed 15 days later.
Except that did not correct the issue. So I called back. They scheduled another tech to come out, who also bumped me back several days. I had to fight to get them to keep an appointment for me after a week of this.
That tech checked nothing on my truck. He ignored everything I said, he didn't even check the part they replaced before. He screwed around with the key for a bit, he checked it for codes and he admittedly guessed that the issue was in the ignition, which had nothing to do with it.
So I called again. Got this escalated and was pleased. They rescheduled for a third tech to look at it... but then I got a call informing me that they were literally refusing to come back out for it.
All told, I'm out a total of 14 hours of work. RepairSmith misdiagnosed the issue, replaced an unnecessary part and literally refuses to even attempt to remedy the issue. Now I have to start this all over again with another shop, which is going to suck up even more time from me.
I've never in my life been more disappointed with any shop or service provider. Ever. To do the job incorrectly then literally refuse to make it right? Or even try?
One star is too many.
